POLICIES

PURCHASES, BOOKINGS, & REFUNDS

We accept credit cards online and at the studio. We do not accept cash.

All service and retail sales are final. We do not offer refunds or exchanges on any service or item purchased.

Intro offers expire 3 months from purchase date. All other service purchases expire 12 months from purchase date.

CANCELLATIONS

We have a strict 24-hour cancellation policy for all classes and private/duet appointments.

Classes and appointments must be cancelled or rescheduled at least 24 hours prior to their scheduled time.

Any cancellation, no show or reschedule that occurs less than 24 hours prior to scheduled time will result in one class or private session being forfeited from your account balance.

LATENESS

For everyone to enjoy a safe, uninterrupted class, no one will be admitted past 10 minutes after class has started. AFTER THE 10 MINUTES, YOU WILL BE CONSIDERED A NO-SHOW AND AGREE TO FORFEIT YOUR SPOT WITH NO REFUND.

Please be aware that if you are late, your spot may be given away when class starts to a walk-in or someone on standby.

injuries

It is your responsibility to inform the studio of any injury or ailment that may affect your participation in class. We highly recommend injured clients to book a private session prior to taking class, to properly assess their injuries and help establish their goals. Feel free to contact the studio with any question.

pregnancy

we only allow private sessions for prenatal clients. Please ensure that you have been cleared by your doctor or midwife before booking. group classes are not appropriate for Prenatal clients so please inform your instructor of your pregnancy before booking.

For postpartum clients, we will require clearance by your doctor or midwife before admitting you to a class. We also strongly recommend booking a private session to assess how your body is feeling and talk about your goals.

personal property

We are not responsible for any lost or stolen personal items.

minors

any person under the age of 18 must have a guardian’s consent to take any group class or private session. we do not accept clients under the age of 16.